Frequently Asked Questions
Below is a list of answers to some of the Frequently Asked Questions that our Customers have.
Do you offer wholesale pricing?
All of the pricing that you see on our website is wholesale - that's one of the advantages of purchasing from us! The greater the quantity that you purchase, the lower the per unit cost. For example, if you purchase a pack of five beads, each bead may cost $0.05 but if you purchase that same bead in a pack of 10, each bead may cost $0.04. We also offer mix and match colour options for our 9mm, 12mm, 15mm and 19mm round beads. Check out this page for more information.
What currency are your products listed in?
Our products are listed in USD.
Can I shop in another currency?
We offer a convenient currency converter for our customers to use while shopping. This allows our customers to shop in either CAD, USD, GBP, AUD or EUR and will provide you with an idea of the cost of items in your preferred currency. Unfortunately, due to restrictions with Shopify, you cannot be checked out in your preferred currency; your cart will revert back to USD at checkout and you will be billed in USD during the checkout process.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Paypal and ApplePay. We also offer EMT and COD for local pick up orders in Burlington, Ontario, Canada.
Do you ship internationally?
Of course! Please note that all customers outside of Canada may be subject to customs and duty fees in their home country and these fees are the sole responsibility of the customer.
Do you offer local pick-up?
Yes! If you live in the GTA area, local pick up is available in Burlington. Please email us at firstname.lastname@example.org to make arrangements.
Do you have a bricks and mortar store I can shop at in person?
Unfortunately, we only allow purchases to be made online through our website or at one of our vendor booths that we have periodically throughout the year at events throughout the GTA. As we operate out of our home, we are not set up for in person shopping.
Are your products safe to use?
Absolutely! We proudly stand behind all of our products. Please check out our Safety Page for all of the certifications and compliance information.
Can I request a custom colour?
We would love to work with you to create a custom bead colour for your use. Please contact us to get started!
Returns & Exchanges
Due to the hygenic nature of our products, returns and exchanges cannot be accepted.
Orders may only be cancelled within 24 hours of them being placed and/or if your items have not yet been shipped. Please contact us at email@example.com to request a cancellation. We will notify you of the approval or rejection of your cancellation request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company - it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Lost or Returned Packages
We cannot be responsible for lost or returned packages. Please ensure that your shipping address is correct prior to placing your order. If your package is returned to us, the customer will be responsible for any additional shipping costs.
Don't see your question listed? Send us a message and we'll get back to you in a jiffy!